FAQs

How to put on, use, take off and dispose of a mask?

  • Clean hands before putting on a mask.
  • Extend the mask to fully cover mouth, nose and chin.
  • Make sure there are no gaps between your face and the mask. 
  • Replace the mask with a new one as soon as it is damp.
  • Remove the mask from behind and discard immediately in a closed bin.

What is a respirator?

A respirator is a personal protective device that is worn on the face or head and covers at least the nose and mouth. A respirator is used to reduce the wearer’s risk of inhaling hazardous airborne particles (including infectious agents), gases or vapors. Respirators, including those intended for use in healthcare settings, are certified by the CDC/NIOSH.

What is an N95 filtering facepiece respirator (FFR)?

An N95 FFR is a type of respirator which removes particles from the air that are breathed through it. These respirators filter out at least 95% of very small (0.3 micron) particles. N95 FFRs are capable of filtering out all types of particles, including bacteria and viruses.

How can I cancel / return my orders?

Customer can cancel or modify the purchase at any time before the order is prepared for shipment, which is generally up to 6 hours of purchase. In order to exercise your right of revocation, please indicate your order number and email at service@4evermask.com

Where is my order? Why am I not receiving any updates to my shipment?

Shipping process might be a little longer than usual due to the suspension of flights affected by the coronavirus as well as the unexpected high volume of requests. We are trying our best to deliver your order as soon as possible. Thank you very much for your kind understanding!
More details here: https://www.4evermask.com/pages/shipping-delivery

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